FAQ
Xeni uses payment gateway partners with sophisticated fraud detection systems. Xeni also gives the agency owner the ability to deactivate any client who mi...
Mon, 31 Jul, 2023 at 7:35 AM
Xeni uses established payment gateway partners including Stripe and Bitpay. Payment data is stored by them, not by Xeni. Those partners are PCI compliant.
Mon, 31 Jul, 2023 at 7:36 AM
You will receive a separate email asking you to upload your official government ID as well as choose the form of payment for your commissions. Once we rece...
Mon, 31 Jul, 2023 at 7:36 AM
When you initially subscribe with us or make your first booking, we may contact your credit card’s issuing bank to confirm that your card is a valid number...
Mon, 31 Jul, 2023 at 7:37 AM
Card authorizations can fail for a variety of reasons, including insufficient funds, or if the bank views it as a suspicious or high risk transaction. We w...
Mon, 31 Jul, 2023 at 7:38 AM
All taxes and fees are incorporated into the final price.
Mon, 31 Jul, 2023 at 7:39 AM
All-US based agents will receive a 1099. International agents must request that their relevant forms be filled out by Xeni. Every subscriber is expected to...
Mon, 31 Jul, 2023 at 7:39 AM
No integrations are currently available. The Xeni command center offers CRM capabilities.
Mon, 31 Jul, 2023 at 7:41 AM
With an enterprise level subscription, you can onboard your own inventory. Contact info@xeni.com for additional information.
Mon, 31 Jul, 2023 at 7:41 AM
In command center, go to Agents and select +Invite Agent in the upper right corner.
Mon, 31 Jul, 2023 at 7:42 AM