FAQ

What protections or mechanisms are there to avoid fraudulent bookings and chargebacks?
Xeni uses payment gateway partners with sophisticated fraud detection systems. Xeni also gives the agency owner the ability to deactivate any client who mi...
Mon, 31 Jul, 2023 at 7:35 AM
Is the booking engine PCI compliant? What kind of encryption is used to protect sensitive information?
Xeni uses established payment gateway partners including Stripe and Bitpay. Payment data is stored by them, not by Xeni. Those partners are PCI compliant.
Mon, 31 Jul, 2023 at 7:36 AM
How do I activate my payments?
You will receive a separate email asking you to upload your official government ID as well as choose the form of payment for your commissions. Once we rece...
Mon, 31 Jul, 2023 at 7:36 AM
Why is there a $1.00 charge on my statement?
When you initially subscribe with us or make your first booking, we may contact your credit card’s issuing bank to confirm that your card is a valid number...
Mon, 31 Jul, 2023 at 7:37 AM
Why did my credit card authorization fail?
Card authorizations can fail for a variety of reasons, including insufficient funds, or if the bank views it as a suspicious or high risk transaction. We w...
Mon, 31 Jul, 2023 at 7:38 AM
How does the booking engine handle taxes and fees?
All taxes and fees are incorporated into the final price.
Mon, 31 Jul, 2023 at 7:39 AM
How are my commissions handled from an income tax perspective?
All-US based agents will receive a 1099. International agents must request that their relevant forms be filled out by Xeni. Every subscriber is expected to...
Mon, 31 Jul, 2023 at 7:39 AM
Can I integrate Xeni with other applications?
No integrations are currently available. The Xeni command center offers CRM capabilities.
Mon, 31 Jul, 2023 at 7:41 AM
Can I onboard my own inventory or commercial relationships?
With an enterprise level subscription, you can onboard your own inventory. Contact info@xeni.com for additional information.
Mon, 31 Jul, 2023 at 7:41 AM
How do I add a sales agent to my site?
In command center, go to Agents and select +Invite Agent in the upper right corner.
Mon, 31 Jul, 2023 at 7:42 AM