FAQ
You must invite your travelers to sign themselves up on your website. However, even if your traveler has not signed up, you can book trips for them.
Mon, 31 Jul, 2023 at 8:01 AM
Any additional customization beyond what is offered in the command center can be requested at customersupport@xeni.com and would be subject to additional c...
Mon, 31 Jul, 2023 at 8:02 AM
If you purchased a domain, input your URL at the bottom of your “website settings” in the format of “www.yourdomain.com” and we will reach out to you. This...
Mon, 31 Jul, 2023 at 8:03 AM
This is the name associated with your white-label. If you are purchasing a separate domain from a domain provider, this can be changed at any time. Your si...
Mon, 31 Jul, 2023 at 8:04 AM
Xeni, will never contact your travelers for marketing purposes. They will receive notifications about their bookings including confirmations and changes.
Mon, 31 Jul, 2023 at 8:05 AM
Xeni is the merchant of record on sales, and sales are credited to our IATA credentials. Xeni is not able to use a subscriber's IATA number.
Thu, 16 May, 2024 at 1:40 PM
The agency owner/site admin email will receive all email notifications for the site. Travelers receive all email notifications pertaining to their bookings....
Mon, 31 Jul, 2023 at 8:06 AM
For any group bookings, Agency owners can email customersupport@xeni.com and our sales team will directly quote on that.
Mon, 31 Jul, 2023 at 8:07 AM
If you are based in the US, we can send your commissions every month via ACH, Zelle, or Paypal. If you are outside of the US, we will send you your commiss...
Mon, 31 Jul, 2023 at 8:08 AM