FAQ

TSA-precheck and Global Entry
You must go to the airline website to enter your TSA or GOES information.
Mon, 31 Jul, 2023 at 6:51 AM
Name changes on ticket
You must go call the airline website to request a name change.
Mon, 31 Jul, 2023 at 6:52 AM
Can I earn commissions on flights?
If you are booking on behalf of your customer, you can add a custom markup to the flight as a service fee at checkout.
Mon, 31 Jul, 2023 at 6:53 AM
Are flights offered at wholesale rates?
Flights are offered at published rates - there are not discounted rates available.
Mon, 31 Jul, 2023 at 6:54 AM
Where does Xeni get its flights inventory?
Xeni is integrated with multiple flights aggregators.
Mon, 31 Jul, 2023 at 6:55 AM
Can I access a GDS terminal?
No, Xeni cannot provide access to a GDS terminal. You must contact Xeni support and we will work with the inventory provider.
Mon, 31 Jul, 2023 at 6:56 AM
Where can I find the PNR?
The record locator is available in the flights bookings tab in your command center. The traveler can see the record locator in their dashboard.
Mon, 31 Jul, 2023 at 6:57 AM
How do I ticket a flight?
If you are the administrator or sales agent on the site, you must ticket the flight within the ticketing window, or it will be canceled. Go to your command...
Mon, 31 Jul, 2023 at 6:57 AM
What is the cancellation policy?
Each booking carries its own cancellation or refund policy. You must refer to the specific terms for each booking. Those will be outlined at the time of bo...
Mon, 31 Jul, 2023 at 6:59 AM
Receipts for bookings
You will be emailed a confirmation of your booking. At the time of checkout, you have the option to download a PDF of your receipt. In your bookings histor...
Mon, 31 Jul, 2023 at 6:59 AM