FAQ

How does the transaction appear on the traveler’s credit card statement?
The traveler will see Agency*Hotel Booked, Agency*Flight Booked, Agency*Car Booked, etc. on their statement. They will not see your agency name or phone nu...
Mon, 31 Jul, 2023 at 7:00 AM
Can I use my loyalty points?
Xeni offers wholesale rates, and you cannot use loyalty points in conjunction with wholesale rates. You can ask about entering loyalty information directly...
Mon, 31 Jul, 2023 at 7:01 AM
Cancel or modify your hotel booking
If the booking is refundable, you can cancel it within the cancellation window directly on your Xeni site. If you want to modify the booking, you must cont...
Mon, 31 Jul, 2023 at 7:01 AM
Are hotels offered at wholesale rates?
Xeni offers wholesale rates on hotels, car rentals and activities.
Mon, 31 Jul, 2023 at 7:03 AM
What hotel suppliers does Xeni carry?
Xeni has direct integrations with most global lodging consolidators.
Mon, 31 Jul, 2023 at 7:03 AM
Where do the ratings on hotels come from?
The ratings on the Xeni platform come directly from the vendor APIs. Ratings across different ratings services will of course vary.
Mon, 31 Jul, 2023 at 7:04 AM
Cancel or modify your car rental booking
If the booking is refundable, you can cancel it within the cancellation window directly on your Xeni site. If you want to modify the booking, you must cont...
Mon, 31 Jul, 2023 at 7:04 AM
Are car rentals offered at wholesale rates?
Xeni offers wholesale rates on hotels, car rentals and activities.
Mon, 31 Jul, 2023 at 7:05 AM
What car rental suppliers does Xeni carry?
Xeni offers inventory from virtually every major car rental company.
Mon, 31 Jul, 2023 at 7:05 AM
What support does Xeni provide to the travel agent?
You can reach the Xeni help desk by clicking on your profile name or photo in the upper right corner of your website. From there, select help and enter our...
Mon, 31 Jul, 2023 at 7:06 AM