FAQ
Xeni supports the agent in servicing their traveler. The agent can raise a request through the Help section of the command center.
Mon, 31 Jul, 2023 at 7:07 AM
We have support team members in the United States, Asia, and South America.
Mon, 31 Jul, 2023 at 7:08 AM
No, we provide you with the wholesale rates to resell to your travelers. You may use our system to operate as your own host agency. You have access to your...
Mon, 31 Jul, 2023 at 7:08 AM
Your default markups start out at 0%, and you must select the values you want. In command center, go to Setting ->Markup settings and select the default...
Mon, 31 Jul, 2023 at 7:10 AM
From your login screen, you can click on “forgot my password” and the system will guide you through the reset. Alternatively, you can go to the command cen...
Mon, 31 Jul, 2023 at 7:10 AM
Travel must be paid in full at the time of booking.
Mon, 31 Jul, 2023 at 7:11 AM
Per the subscription agreement, Xeni bears the credit card changes on the cost of goods, and the agents bears the credit charges only on their commission, ...
Mon, 31 Jul, 2023 at 7:12 AM
At checkout, you have the option to pay with BitPay. You will be taken to a login screen where you can log in to your wallet.
Mon, 31 Jul, 2023 at 7:13 AM
The booking record on the traveler’s credit card will reflect the type of inventory that they purchased. The record will say “Agency*Hotel”, “Agency*Flight...
Mon, 31 Jul, 2023 at 7:29 AM